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Premium Free trial with purchase- postpone

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‎05-11-2021 06:14 - last edited on ‎05-12-2021 13:52 by Fitbit Moderator

‎05-11-2021 06:14 - last edited on ‎05-12-2021 13:52 by Fitbit Moderator

I find it quite silly. I bought a fitbit charge 4 a few days ago and it comes with a trial period of premium.  That trial started right away, BUT MY FITBIT HASN'T EVEN SHIPPED YET!  It's a waste of a relatively short period of premium. You should not activate the free trial that comes with purchase until you activate your new item. 

 

Moderator Edit: Clarified subject

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‎05-12-2021 13:51

‎05-12-2021 13:51

@jsandie Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

Your feedback is appreciated, we're always striving to improve our services offered. The best place to make your voice heard is our Feature Suggestion board, those are reviewed by our team and the status will change depending on Fitbit plans. 

 

In the meantime, feel free to explore Fitbit Premium features in the Fitbit app, check out this article for more information. 

 

Hope this helps. 

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