Premium Subscription didn't activate

[davecullen]

I have a similar problem. I've had premium for a year, but my renewal was declined briefly when I got a new credit card. Then they payment went through (for annual renewal) about a week ago, but no premium features.

I tried your suggestion to log out from the app, force quit it and log back in. 

That did nothing.

Moderator Edit: Clarified subject

[Dingjie]

Hi, 

I signed up for the 90-day trial from fitbit.com. I received an email which confirm purchase but premium was not activated. My email is. Please advise. 

Moderator Edit: Personal info removed

[SilviaFitbit]

@davecullen Hi there. Thanks for troubleshooting tried prior to posting. 

Since your subscription was purchased from the Fitbit app please restore your purchases by doing the following: 

1. In the Fitbit app, tap the Today tab   > your profile picture.
2. Scroll down and tap Restore Purchases > OK

@DingjieWelcome to the Fitbit Community. Please try logging out, force quitting the app and log back in. Take into consideration that the subscription will be activated in the email address that you entered when purchased. 

Let me know how it goes. 

[Dingjie]

Thanks! It works now.