Premium Subscription provided by insurance

[Tex66]

Like many here, I am having trouble canceling my trial before the new term comes around and I am automatically billed.

When I log in and choose "my subscriptions," the screen says "You have 1 subscription" and under that, "Status: Active   Next Billing" --- but I cannot click on anything, and it doesn't even list the name of the subscription. Trying to "manage" the subscription only takes me to the Play store, which makes it look as if I have no subscriptions at all.

I did the online Fitbit help chat, and the rep (or robot -- who knows anymore if you get a human?) suggested I ask my health insurance program to cancel, since my Premium membership was doubled as part of a deal when I bought the tracker. I did send them a message, but since I actually paid Fitbit for the tracker, I don't think my insurance company is responsible for keeping up with my subscription.

Has anyone else had this type of experience, and if so, how did you manage to cancel the Premium subscription?

[EstuardoFitbit · Accepted solution]

Hi there @Tex66, welcome to the Fitbit Community Forums. 

I appreciate you sharing your experience with us; I can imagine how annoying this would be.

I would want to clarify that we are not always the ones that supply a subscription. As my colleague pointed out, when you receive a subscription as a concession from your insurer, they have control over it. That implies that they are the ones who really decide whether or not to cancel it.

The majority of the time, there is no active auto renew program, therefore the subscription you receive expires at the end of the month.

[Tex66]

Thank you for the info. I contacted the healthcare provider who sent me an email address for Fitbit. I emailed and requested that my Premium membership be cancelled.

Thank you!

[EstuardoFitbit]

@Tex66, it sounds incredible. I'm glad to hear that we were able to find a solution for you. Please feel free to ask any other questions or voice any concern we are here to help. 

Have a good one. 

[Tex66]

I got an email from Fitbit saying when my subscription expires, it will be cancelled and nothing will be charged. Yay!

[EstuardoFitbit]

@Tex66 That is amazing, I'm pretty happy for you!