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Premium Videos not working

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‎06-05-2022 08:54

‎06-05-2022 08:54

I have been using the Fitbit premium workout video features and I have ran into where some videos will load until a few minutes in and then stop and no matter what I do they won’t play past a certain point. One video example is Tone your backside with Yoga. Is this something wrong on my end or do others have this problem? 

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6 REPLIES 6

‎07-10-2022 07:02

‎07-10-2022 07:02

I have the same issue but mine is for the balance and coordination workout. It is really frustrating. I wish there was a way to comment on specific videos within the app

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‎07-12-2022 23:51

In response to Nunuvyerbizniz

‎07-12-2022 23:51

Likewise, have you being able to rectify yours ?

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‎08-12-2022 12:32

In response to Nunuvyerbizniz

‎08-12-2022 12:32

Same. Proble. and video

 

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‎08-13-2022 06:05

‎08-13-2022 06:05

I have also tried to fault this video with fitbit who have blamed my Internet connection even though the video stops at exactly the same time. They have had me sending screen shots, told me to do the yoga at my neighbours and had me logging on and off for over a day. Completely frustrating. 

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‎08-13-2022 06:19

In response to PamelaJS

‎08-13-2022 06:19

I contacted them and they promised to sort it.Sent from my Galaxy
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‎08-13-2022 06:20

In response to PamelaJS

‎08-13-2022 06:20

Contacted them and they promised to sort it as they were aware of it

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