Premium Wellness Report missing

[TimFirebird]

Every month I export my health report, a Fitbit Premium option. You get an overview of last months heart rate, weight, activity and sleep. And it also shows a smaller graph underneath for the last year.

But today I don't see that option anymore. Has this been removed?

Moderator Edit: Clarified subject

[gdio53]

@TimFirebird 

I'm also seeing that issue, I thought it was just me until I saw your post.  The monthly report is one of the reasons I subscribe to Premium,

[SanJB]

I'm exactly the same. I rely on the Wellness Report. 

Where is it! 

[Zahria]

I too am having this issue & rely on the wellness report. The screenshot shows it's no longer available.
FitBit please bring this back!!

[Admiralross2400]

Same issue here...tried everything but the option is missing

[TimFirebird]

Yes same for me, I export it every month to have a good overview of what is happening.. I think it is the feature I use most from premium 

[TimFirebird]

I see the same screen, the option has just disappeared all of a sudden. Can't find it anywhere else

[TimFirebird]

Yes, also could not find it anywhere else.

Thinking about stopping my premium subscription 

[Zahria]

I chatted with FitBit this morning. After getting them past the basic troubleshooting (let's remove& reads your FitBit), they're now looking into it. I too might cancl my Premium membership if they don't add this back. To make matters worse, the list of benefits is even shorter now. 🙄

 

[Zahria]

The sleep profiles are now missing on my profile too. I hope they're troubleshooting. If not, I'm definitely cancelling my Premium. 

Edit: my FitBit Sense 2 didn't readd properly (after they asked me to remove & readd it). The sleep profile option is back now. I'm just a n00b. 😛

[TimFirebird]

Thnx for the update. Hope they add it back and quickly.. I got like 3 more days before my subscription is renewed for another year so I need to cancel quickly if they don't add it

Please keep me updated if you hear back from them

[gdio53]

***UPDATE***

I have a tablet running an older version of the Android OS and an older version of the Fitbit app.  I don't sync with the tablet, it's only used for logging food or checking stats.

I was able to generate the Wellness report using the tablet.

[TimFirebird]

Interesting... So then it was probably removed in the new version of the app.

Just checked and my Fitbit app was updated yesterday..

[gdio53]

@TimFirebird 

Looks that way, hopefully it gets fixed soon.

[Zahria]

Thanks for the update! I've sent that info to FitBit with the ticket that I currently have submit with them. Hopefully, they'll fix that quickly.

[dachelpohl]

Not only is the wellness report missing, the replacement of 30 days of data
in comma delineated text format, supposedly 2 GB has not shown up either.
Also when walking my 10,000 steps, it starts to show me exercise videos
with audio! 😞

[TimFirebird]

Good that you add it to the ticket. I do however need to cancel tomorrow the latest before my subscription renews, so I don't think I will wait for it and just cancel now. If it will be added I can always get a new subscription 

Not gonna take the risk

[TimFirebird]

That is strange. I am close to 10.000 steps today, hope I will make it, then I can let you know if I also get these exercise videos..

[Zahria]

Makes sense. The thing that sucks is that this is gonna throw off my timing. 😂 I run my report every month on the 1st & you can't change the dates it runs for, just the last month. I'll update as I get more info from the ticket.

[TimFirebird]

Yeah I do the same, every 1st of the month I generate the report. That's why I noticed it yesterday.

Thnx for the updates