help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Premium added to the wrong account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-12-2023 03:59 - last edited on ‎05-14-2023 11:21 by Fitbit Moderator

‎05-12-2023 03:59 - last edited on ‎05-14-2023 11:21 by Fitbit Moderator

I bought my wife a fitbit watch and added premium to it. She got the watch but the premium got added to my watch. 

 

 

Moderator Edit: Clarified Subject 




Best Answer
Labels:
0 Votes
3 REPLIES 3

‎05-12-2023 05:43

‎05-12-2023 05:43

Hi, @Rickbr , when she sets up the Fitbit on her own account she should find the offer to add the Premium free trial.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎05-14-2023 11:03

In response to Julia_G

‎05-14-2023 11:03

Hi there, @Rickbr. Welcome to the Fitbit Community Forums. @Julia_G Thanks for helping out!

 

I would like to do a friendly reminder. If you used your personal account to place this order and selected the option to add a free 6-month Fitbit™ Premium Membership during checkout, this subscription will be added to the email address used to place the order. This is most likely what happened to you and your wife.

EstuardoFitbit_2-1684087331803.png

 

Best Answer

‎05-14-2023 12:19

In response to EstuardoFitbit

‎05-14-2023 12:19

@Rickbr I would recommend cancelling the subscription that came on your account and then, if you want to surprise your wife, setting up her new Fitbit using her email address.  When you set it up for her, or she sets it up herself, as I said, the offer of a six month trial of Premium will pop up.  You can use your credit card on her account as it is a gift.

 

I hope this makes sense.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer