Stress Management Score Breakdown missing Charge 5

[magic_mushy]

Hi,

I've had my charge 5 for several weeks now. On a premium subscription. (Previously had a Charge 4).

My Stress Management score breakdown is missing. I get the message "Score breakdown included with Fitbit Premium"

I do 20,000+ steps a day

Wear the Fitbit all the time, except to charge.

Sleep is recorded and in the correct range.

I can find posts from February, which claim Fitbit is aware of the issue and fixing it. It's been 5 months why isn't this issue resolved?

[LZeeW · Accepted solution]

@magic_mushy   Premium users see their score in a circle, three bar graphs, and the score breakdown note you mention.  The bar graphs are Responsiveness, Exertion balance, and Sleep patterns.  Non-premium users only see the circle with the number, an invitation to subscribe to Premium, but no score breakdown note like you and I see.  I have Premium and my husband doesn't, so I know what the two screens look like.  Your description sounds like you are getting your Premium breakdown.  The only issue I see is that Fitbit didn't describe it very well on the app screen.

[magic_mushy]

I can't interact with Responsiveness, Exertion balance or Sleep patterns. 

[LZeeW]

@magic_mushy   Tap on the Learn More option.

[magic_mushy]

That only shows a default help screen. Not a score breakdown.

[Delboy]

I can't even see the score breakdown?

After contacting chat help on three occasions recently, and trying the suggestions they gave me I still have no score breakdown?

Help!

[flicg]

Did you get this fixed at all?

[magic_mushy]

I still haven't had the issue fixed. 

[Delboy]

Thanks for letting us know. Keep us informed of any progress please.

[flicg]

OK, thanks!  Maddening.  Fingers crossed.

[Delboy]

Not got anywhere with Fitbit yet, Issue reported but as yet no reply. But I will keep trying!