Premium and Battery Drain?

[TonyMan]

I just signed up for the 6 month free Premium for my Sense. It seems like I’m recharging every 3 days now where before I’d recharge every 4 - 5 days. Does Premium somehow result in a heavier battery drain?

Thanks

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your Sense battery drains faster since you signed up for Premium @TonyMan. 

This shouldn't be related. Please check: Can I extend my Fitbit device's battery life? Do you have snore detection feature active on your Sense? This could make your watch's battery drain faster.

Keep on visiting the forums. 

[TonyMan]

Hopefully, that did it. I did notice that my battery was draining over 30% overnight. I'd actually like to get the trial off the device but cannot see how to do that. I've read the posts and done everything like stopping the subscription in the Apple App store. It now says it won't renew, but shows its active till June. Is there a way to totally get the free trial deleted?

[AndreaFitbit]

Thanks for getting back to us and for sharing your question @TonyMan.

The best way to get help for this and make sure that totally get the free trial deleted is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[Jo6672]

What if snore detection was one of the main reasons for opting in to Premium?!? Same thing is happening with my Fitbit. 😩

[TonyMan]

Joe, that was the reason I signed up too. Once I turned off the snore detection things were back to normal. Looks like that function uses an extraordinary amount of resources.

[AndreaFitbit]

Welcome  to the Fitbit Community, @Jo6672 and thanks for getting back to us and for your comments @TonyMan.

Snore detection feature impacts your device’s battery, so we recommend charging your device to at least 40% before going to bed.

Keep on visiting the forums. 

[Guernica518]

Isn’t snore detection one of the bigger features/reasons for signing up for premium? Shouldn’t we know it’s going to kill our battery? Seems like a terrible design flaw to me.

[AndreaFitbit]

Welcome to the Fitbit Community, @Guernica518, Thank you for your feedback regarding battery life and snore detection.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums. 

[AngelaMacDonald]

I used to charge my Fitbit Sense every day. Since my Premium trial ended a few days ago, it’s barely using 10% battery every 24 hours now. Glad I read this thread, now I know it’s related for sure and that I’m not just losing my mind 🙂 

I’ll definitely not be buying Premium now! 

[AndreaFitbit]

Welcome to the Fitbit Community, @AngelaMacDonald. Thank you for sharing your comments regarding battery life with Fitbit Premium. I understand that this can be very frustrating, your feedback and comments are greatly appreciated.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice day.

[Jennymurph]

How do you turn off the Snore Report?

[Diprit]

If you go on to your sleep score, then settings in the corner you can turn it off.

[AndreaFitbit]

Welcome to the Fitbit Community, @Jennymurph, @Diprit. Thanks for sharing your snore report query.

To turn on or turn off snore and noise detection:

1. From the Today tab   in the Fitbit app, tap the sleep tile  . You might have to swipe up to find it.
2. Tap the gear icon.
3. Tap the switch next to Detect Snoring. When you turn on snore and noise detection for the first time, follow the on-screen instructions.

Thank you for your assistance @Diprit.

Keep on visiting the forums. 

[Jennymurph]

Thank you! That worked.

[AndreaFitbit]

Thanks for getting back to us @Jennymurph.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums. 

[SFOTyke]

I signed up on the 1st January 2023, and I noticed the exact same issue with my Sense.

I believe it is the enhanced Sleep analysis which is causing it.

I charge the Sense in the morning to 100%. By bedtime it is about 90%. After 8 hours in bed it is about 50%.

I don't think I will extend the Premium service after the 6-month trial, unless this issue is addressed.

[AndreaFitbit]

Thanks for getting back to us @SFOTyke.

This shouldn't be related. Please check that you have not enabled the snore detection or take into consideration that it drains your watch's battery faster. 

Have a nice day. 

[SFOTyke]

Thank you Andrea. It must be the snore detection, although I'm surprised it uses that much battery life.

[AndreaFitbit]

Thanks for getting back to us @SFOTyke.

I appreciate your feedback regarding snore detection use of battery life. 

I have noticed that it drains must of the battery of the devices in almost one day. 

Keep on visiting the forums.