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Premium changed from monthly to annual

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I have a monthly fitbit premium subscription ever since I bought my device. Today my PayPal account is charged for an ANNUAL premium subscription eventhough I still have 2 days to go before the renewal of my monthly subscription. I can only see my monthly subscription in fitbit app and google account, there is no trace of the annual payment except my receipt from PayPal. In 2 days my monthly subscription will renew and I don't know if that will continue together with the annual I can't see in the fitbit app. What went wrong here?


Moderator Edit: Clarified subject and updated label

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It seems that my sons fitbit account is also linked to my PayPal account for payments. He just subscribed to premium and he forgot to tell me he paid this with my PayPal. Because there was no accountname in the receipt, I couldn't know it wasn't my fitbit account. Problem solved 😌 

 

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It seems that my sons fitbit account is also linked to my PayPal account for payments. He just subscribed to premium and he forgot to tell me he paid this with my PayPal. Because there was no accountname in the receipt, I couldn't know it wasn't my fitbit account. Problem solved 😌 

 

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Hi there, @SuzyQ3.

Thank you for keeping us posted. I'm glad you sorted this mystery and I hope you, as well as your son enjoy all the perks from Premium. In case it is needed, you can direct your son to our web page which describes the features available with a subscription.

By the way, I'm going to mark your post as the Best Answer so others can know this inquiry got resolved. Have a great week!

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