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Cannot cancel Fitbit Premium subscription

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‎06-23-2024 07:27 - last edited on ‎06-26-2024 16:08 by Fitbit Moderator

‎06-23-2024 07:27 - last edited on ‎06-26-2024 16:08 by Fitbit Moderator

Like many other users, I have tried all options to cancel my Fitbit premium subscription without success. I have never used the app but have been charged US$85 for an annual subscription now that the free trial period ended. Please cancel my subscription!

 

Moderator Edit: Clarified subject

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‎06-26-2024 16:13

‎06-26-2024 16:13

Welcome to the community forums, @Inaie.

Thanks for bringing this to our attention. I understand your frustration regarding this situation, and I'm sorry for the inconvenience. I went ahead to check your details and it seems you already got in touch with our Support team. Because they have access to your case, my best advice is to follow their suggestions in order to receive further assistance.

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