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Premium disappeared after migration

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‎04-30-2024 01:51 - last edited on ‎06-10-2024 14:31 by Fitbit Moderator

‎04-30-2024 01:51 - last edited on ‎06-10-2024 14:31 by Fitbit Moderator

Transferred FB to Google as requested but soon after I lost Fitbit Premium features.  I paid the yearly premium on 21st February but lost the services during the last few days.  Contacted Fitbit who said I had to contact Google but 'Chat with AI' does not cover this precise issue - kept going round in circles!

In a nutshell I paid for Premium in February but am being denied the service,  HELP!

 

Moderator Edit: Clarified subject and updated label

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‎05-12-2024 21:26

‎05-12-2024 21:26

Sorry @TerryF48 I don't have an answer, but I can move your post to the premium board. Hopefully someone will know. 

Also, tap your icon, found in the top right, then tap Contact Fitbit..  From this page, we can chat live, or call support. 

 

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‎06-10-2024 14:52

In response to Rich_Laue

‎06-10-2024 14:52

Welcome to the forums, @TerryF48. @Rich_Laue Thanks for helping our new member.

@TerryF48 Thanks for bringing this to our attention, and for taking the time to contact our Support team. I understand how frustrating this has been and I'm sorry for the inconvenience this has caused.

To work on this together, could you confirm if the issue still persists? If so, I'd recommend logging out and then logging back in to your account making sure the correct credentials are entered.

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