help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Premium features not working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2023 14:19

‎02-22-2023 14:19

I wear my Fitbit 24/7 except for the day I charge it.  Since starting the premium trial, the Readiness Score does NOT show anything.  NO sleep score, yes my fitbit says the sleep function is set to on and on my wrist.  The Health metrics are not working either except for the resting heart rate.  Before starting the free premium trial, they actually worked.  HELP!!!!  

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎02-28-2023 17:10

‎02-28-2023 17:10

Welcome to the Community, @Jin-X.

 

Thanks for bringing this to our attention. I understand this started after your Premium trial, but may I know if you've changed anything on your routine? Keep in mind most of the features mentioned required 3 hours of quality sleep. If you move a lot during your sleep, the sleep session is too short or if you slept in a position that prevented your device from getting a consistent heart-rate reading, you might not get this data.

 

In the meantime, please give a try to the following:

  1. Check if the Fitbit app is updated.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your Fitbit device to refresh its performance.
  4. Wear your device about 2-3 finger widths above your wrist bone.
  5. Once you're awake, open the Fitbit app and pull down on the screen to force a manual sync.

View best answer in original post

Best Answer
5 REPLIES 5

‎02-28-2023 17:10

‎02-28-2023 17:10

Welcome to the Community, @Jin-X.

 

Thanks for bringing this to our attention. I understand this started after your Premium trial, but may I know if you've changed anything on your routine? Keep in mind most of the features mentioned required 3 hours of quality sleep. If you move a lot during your sleep, the sleep session is too short or if you slept in a position that prevented your device from getting a consistent heart-rate reading, you might not get this data.

 

In the meantime, please give a try to the following:

  1. Check if the Fitbit app is updated.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your Fitbit device to refresh its performance.
  4. Wear your device about 2-3 finger widths above your wrist bone.
  5. Once you're awake, open the Fitbit app and pull down on the screen to force a manual sync.
Best Answer

‎03-01-2023 04:39 - edited ‎03-01-2023 04:39

‎03-01-2023 04:39 - edited ‎03-01-2023 04:39

@Jin-X Any update with @LizzyFitbit recommendations? What device are you you using and how long have you been using it?

Best Answer

‎03-01-2023 10:24

In response to LizzyFitbit

‎03-01-2023 10:24

Thank you so very much for your help!!!  Finally, able to get data this morning!  I struggle with getting more than 3 hours of quality sleep, but I did do the update and resboot!!!  YAY!  Thanks again!!!  

Best Answer

‎03-01-2023 10:28

In response to eezeepee

‎03-01-2023 10:28

@eezeepee  Yes finally got some data! YAY!  I did follow @LizzyFitbit's advice and so far so good.  I've struggled to get more than 3 hours of sleep a night but finally this month, I've been able to get in 4-5 hours a night so that helps the data for sure.  Thanks for checking. 

Best Answer

‎03-03-2023 10:50

In response to Jin-X

‎03-03-2023 10:50

@Jin-X It's great to see you around. @eezeepee Thanks for stopping by to help our friend.

 

@Jin-X You're very welcome! I'm happy you're getting this data and thanks for trying the suggestions shared above. By the way, I'm going to mark my post as the Best Answer to help other members experiencing similar issues.

 

In case you have some spare time, let me invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members. Have an awesome weekend ahead!

Best Answer
0 Votes