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‎10-22-2020 09:53 - last edited on ‎10-23-2020 14:36 by Fitbit Moderator

‎10-22-2020 09:53 - last edited on ‎10-23-2020 14:36 by Fitbit Moderator

help! I ordered the premium in the app, but every time I select a premium feature,  it says please tap to purchase,  then it says in already subscribed to premium! How am I supposed to access my premium features?!?!

 

Moderator Edit: Clarified subject

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‎10-23-2020 14:39

‎10-23-2020 14:39

@Smh62087 A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

 

I took the liberty to share your post with our Support team and they mentioned you already have a case created with them, please continue the communication through email, they'll be happy to assist. 

 

Have a good weekend. 

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