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Premium membership refund

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‎04-05-2023 04:25

‎04-05-2023 04:25

Hi, my premium Fitbit fee was taken without my permission and from the card of a third party who would like it returned. They are not even a Fitbit user.

I tried to cancel this 3 times before the payment was taken but each time I was unable to. I don’t want premium, it’s worthless now. I was forced to take it when my previous Fitbit was recalled and I had to buy a replacement. 
How do I get this refunded? I have tried the online chat but they are very unhelpful. Many thanks 

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5 REPLIES 5

‎04-09-2023 08:53 - edited ‎04-09-2023 08:53

‎04-09-2023 08:53 - edited ‎04-09-2023 08:53

Please can somebody respond. Fraud has been committed by Fitbit an no one seems to be bothered 

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‎04-09-2023 12:53

In response to SunsetRunner

‎04-09-2023 12:53

They did the same to me, and they don't care, I just keep writing to their support, that's what I do, but I get zero thinking from their side, just repeating the same thing over and over again.

good luck

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‎04-09-2023 13:02

In response to SunsetRunner

‎04-09-2023 13:02

The customer service since being bought by Google is shocking. I had to ask the live chat rep if they were a robot. I’m still not convinced I was speaking to a real person. 

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‎04-09-2023 13:21

In response to SunsetRunner

‎04-09-2023 13:21

lol, I did the same, asked them if they were a robot, and the answer was surprisingly not human, they said "I assure you, I'm a human".

If you keep pushing in in the chat, they actually change the case so that you get an answer in an email. but that's similarly useless. I'll update my story here:

https://community.fitbit.com/t5/Fitbit-Premium/Fitbit-Premium-cancelation-is-shady/td-p/5367002

 

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‎04-09-2023 13:23

In response to SunsetRunner

‎04-09-2023 13:23

Thank you so much for reaching out. This has given me some hope and encouragement to keep pursuing them 

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