help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Premium membership refund

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-05-2023 04:25

‎04-05-2023 04:25

Hi, my premium Fitbit fee was taken without my permission and from the card of a third party who would like it returned. They are not even a Fitbit user.

I tried to cancel this 3 times before the payment was taken but each time I was unable to. I don’t want premium, it’s worthless now. I was forced to take it when my previous Fitbit was recalled and I had to buy a replacement. 
How do I get this refunded? I have tried the online chat but they are very unhelpful. Many thanks 

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎04-09-2023 08:53 - edited ‎04-09-2023 08:53

‎04-09-2023 08:53 - edited ‎04-09-2023 08:53

Please can somebody respond. Fraud has been committed by Fitbit an no one seems to be bothered 

Best Answer
0 Votes

‎04-09-2023 12:53

In response to SunsetRunner

‎04-09-2023 12:53

They did the same to me, and they don't care, I just keep writing to their support, that's what I do, but I get zero thinking from their side, just repeating the same thing over and over again.

good luck

Best Answer
0 Votes

‎04-09-2023 13:02

In response to SunsetRunner

‎04-09-2023 13:02

The customer service since being bought by Google is shocking. I had to ask the live chat rep if they were a robot. I’m still not convinced I was speaking to a real person. 

Best Answer
0 Votes

‎04-09-2023 13:21

In response to SunsetRunner

‎04-09-2023 13:21

lol, I did the same, asked them if they were a robot, and the answer was surprisingly not human, they said "I assure you, I'm a human".

If you keep pushing in in the chat, they actually change the case so that you get an answer in an email. but that's similarly useless. I'll update my story here:

https://community.fitbit.com/t5/Fitbit-Premium/Fitbit-Premium-cancelation-is-shady/td-p/5367002

 

Best Answer
0 Votes

‎04-09-2023 13:23

In response to SunsetRunner

‎04-09-2023 13:23

Thank you so much for reaching out. This has given me some hope and encouragement to keep pursuing them 

Best Answer