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Premium not activated

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‎07-13-2020 17:03

‎07-13-2020 17:03

I subscribed to premium a few hours ago and it has bot activated and I have no access to all the features I will eventually be paying for. However if I do not get to try these things out in the free 90 days I will not be paying and I will cancel my subscription, I just wondered if there is a delay in these things becoming accessible or if it is an issue that I will need to email direct about. Thank you

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‎07-14-2020 11:19

‎07-14-2020 11:19

@Conniestarsmore A warm welcome to the Community. Thanks for letting me know that your Premium features haven't been unlocked. 

 

I see where you're coming from.

 

I've shared your post with our Support team and they've mentioned you already have a case with them and this has been escalated to the proper team. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

 

I'll be around if you have any additional questions. 

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