Premium not showing on the Fitbit app

[Lolliepop7]

So I purchased the Fitbit Premium through my computer, however it has not transferred to my app???  Is there any way to fix this as it is no use to me on my computer.  AND I can't even find it on there either.

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@Lolliepop7 Welcome to the Community. Thanks for the details mentioned. 

I've moved your post to this board, because it's more related to the topic. In this case, I would like you to make sure you're logged into the same account that you used to buy Fitbit Premium. Did you buy it directly from the Coach website? 

I'll be around if you have any additional questions. 

[Lolliepop7]

I am really frustrated at this point and don't even know what to say.

[SilviaFitbit]

@Lolliepop7 Thanks for getting back. Sorry to hear that you're still experiencing this. 

I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

[Lolliepop7]

They have been absolutely no help at all and I am so angry that I have just thrown away $120.  I am going to try to connect with MasterCard to see if they will cancel the payment.  I don't know about you but I can afford to be wasting that amount of money

[SilviaFitbit]

@Lolliepop7 Thanks for getting back. Sorry to hear about your experience with our Support team. 

You may want to check this article about How do I purchase, manage, or cancel my Fitbit Coach Premium subscription?

I'll be around if you have any additional questions.