- last edited on by
MattFitbit
- last edited on by
MattFitbit
Your advertising department / whoever writes your reseller specs or text goofed up.
I'm posting this in hopes you will change some things, and also to warn any potential customers of this problem. I wouldn't have bought the Versa 2 if I knew what I know now.
I bought the Versa 2 watch to primarily monitor my heart rate when I'm sleeping.
But to see my heart rate for when I've been asleep, I need a premium subscription.
Something you won't discover until you've bought the device and used it for a while.
And when you've used something, you can't return it. Wonderful.
If you do not have premium, your heart rate graphs in the app and on the website are replaced by small dots, when the Versa 2 has detected you as asleep.
Those dots magically change to real graph plots when you subscribe to premium.
There's more issues, but this is the biggest obvious one to me.
No where, when you buy the product, does it say that this basic feature requires a subscription.
If you/it did, there's no way I would have bought your product.
Most online shops and retailers I've checked, including your own shop, have the Versa 2 listed with features like this: "24/7 heart rate tracking". Zero mention of it requiring premium.
On your own website, you do have an asterisk that symbolizes that a paid subscription is required for some things. But the asterisk does not appear for 24/7 heart rate tracking.
And the asterisk nor any mention of paid subscription/Premium is mentioned in other online shops (at least the 20 or so I’ve checked).
A longer text on some websites also reads "The sleep measuring function measures your pulse, how long you're awake and sleep, and various sleep patterns, and gives a sleep-rating and suggestiions on how to improve your sleeping rhythm" (translated from Danish).
On bestbuy.com and Amazon, Versa 2 is listed with "24/7 heart rate tracking" with no mention of premium. So it's not just a Danish or European goof. It appears to be global.
This is not legal. It's text book false advertising.
Even if you did mention the required subscription in your specs/distributer sales text, it's plenty worrisome, as your customers already pay handsomely for the device and so expect to get the features they paid for.
You're forcing me and everyone else to pay more than expected, and that's no good.
It's unacceptable that you lock a basic feature like that to Premium.
What else is locked down beside heart rate while sleeping?
I'd like to see a comprehensible list of what I'm missing out on, as I haven't been able to find one anywhere.
I'm stuck with the Versa 2 watch now, because I can't return it since it's been used. So I guess I'm forced to pay for your Premium, unless I want to throw the watch in the trash.
Your Premium subscription is also way too high. It costs more than a Netflix subscription! I mean, c'mon..
And also regarding Alexa.. Here in Denmark, Versa 2 is advertised as having voice control.
But it does not have voice control, unless you jump through some hoops and set your country to e.g. United Kingdom. And it's only in English (I understand why, but many won't). Another goof.
If nothing is done about the false advertising, I'll have to report this to my national consumer association, the EU (as this is not only happening in my country), Apple (App Store) and Google (Google Play).
Here's a few screenshots of your own website, bestbuy and amazon, showing the Versa 2 and the mentioned issues.
Moderator edit: Title for format and clarity
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Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
It does include 24 hour heart rate tracking without Premium, as it always has.
I find the best way to see this is to look at the fitbit.com dashboard in web browser (click Dashboard near top right of this page if in browser). On the wide graph with 2 drop-down menus at right, select heart rate and Daily. You can see 24 hour rate at 5 minute intervals, plus move cursor over display and get readout of exact data at the point.
You can also see graph on phone app in heart rate tile, but with less detail. These are still there as they have been for a long time.
What you get with Premium, is a graph of just overnight sleep, though in same detail as the graph I mentioned above available to everyone, plus the average overnight and amount of time above and below that average.
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Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
I have to agree with @JohnnyRow and @Gainn, all the HR graphs that were available before premium are still available for non premium users. The premium only sleep graph is a completely new graph that was introduced as part of premium, this was never available previously.
@JohnnyRow has posted a great explanation as to how best to view the HR graphs via the Web and app. Just to add, to view your 24/7 HR plots in the phone app you will need to look in the heart rate tile and not the sleep tile.
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I'm sorry Ceshi... But this tab for "Sleeping Heart Rate" was active when I first bought my Fitbit. I know that for a fact because I used to look at it. Now it is hidden behind a Premium subscription.
Removing free features and putting them behind a paywall AFTER a customer had already bought the device is deceptive business practice.
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