Premium not working in the app

[ExerciseGuru]

Hello, I am enrolled in Premium with my subscription ending June 11, 2022; however, premium is not working in the app and I get an error message with an error code of 1000. How do I get this fixed? 

 

 Moderator Edit: Clarified subject

[SilviaFitbit]

@ExerciseGuru Welcome back to the Fitbit Community. Thanks for the screenshots shared and the details mentioned. 

Based in what you mentioned, it seems that your subscription has been activated but isn't showing in the app. Let's try the following: 

1. In the Fitbit app, tap the Today tab   > your profile picture.
2. Scroll down and tap Restore Purchases > OK.

Hope this helps. 

[ExerciseGuru]

Hello,

Thank you for the assistance, unfortunately restoring purchases didn’t work. I may need to contact customer support because I have tried many troubleshooting steps.

Lori

Sent from my iPhone

[SilviaFitbit]

@ExerciseGuru Thank you for getting back. 

I appreciate the procedure performed. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.