Premium renewal not working

[Dg41fit]

3 weeks after paying annual premium renewal fee the app still doesn’t believe I’m a premium member. Have called support twice, promises of contacting me back have not happened. I have tried the restore purchases that makes no difference. Very poor experience 

[SilviaFitbit]

@Dg41fit Welcome to the Fitbit Community. Thanks for the details mentioned. 

I see where your disappointment is coming from. I appreciate that you mentioned you've been in touch with our Support team. There might be a delay on their behalf, due to the high volume contacts, however, be sure that they will get back to you as soon as possible. 

Your patience and understanding is appreciated. See you around. 

[Dg41fit]

2 weeks without contact is really not as soon as possible considering I have paid for a service that is not being provided. How much patience do you expect your customers to have?

[SilviaFitbit]

@Dg41fit Thank you for getting back. 

Your comments are appreciated, be sure that our priority is to help you fixing any inconvenience you might face. As mentioned before, due to the high volume contacts, our team is taking longer to get back to you. Your patience and understanding is truly appreciated. 

See you around.