help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Premium sleep feature doesnt work in app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-11-2020 11:13

‎11-11-2020 11:13

Everything else work, but when i select the the sleep analysis feature it just goes to a white screen.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-12-2020 15:45 - last edited on ‎11-02-2024 12:18 by Fitbit Moderator

‎11-12-2020 15:45 - last edited on ‎11-02-2024 12:18 by Fitbit Moderator

@Hackshaw A warm welcome to the Fitbit Community. Thank you for letting me what you're experiencing with your Premium sleep data on the app. 

In this case, please log out from the app, force quit it and log back in. As always make sure that your Fitbit app is up-to-date to ensure that you receive all the improvements and bug fixes. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎11-12-2020 21:15

In response to SilviaFitbit

‎11-12-2020 21:15

Ive done all this. Still no luck

Sent from my iPhone
Best Answer
0 Votes

‎11-13-2020 10:51 - last edited on ‎11-02-2024 12:18 by Fitbit Moderator

In response to Hackshaw

‎11-13-2020 10:51 - last edited on ‎11-02-2024 12:18 by Fitbit Moderator

@Hackshaw Thank you for getting back. Please provide me with a screenshot of what you're getting on your Fitbit app. 

Additionally please let me know the phone model and OS installed. Can you confirm that you have access to the Premium features found on the Discover tab? 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes