Premium started since the order was purchased

[Streethawks]

Hello fellow members,

I placed my Fitbit luxe limited edition order on 6/25 with a back order of 6/30. I got my luxe on 7/8 but noticed that the 6 months free premium started on 6/25 which is ridiculous. Did anyone have success with getting the premium date changed to the actual delivery date?

thanks!

Moderator Edit: Clarified subject

[SilviaFitbit]

@Streethawks Welcome to the Fitbit Community. Thanks for the details mentioned. 

Your feedback and comments are appreciated, we're always striving to improve our services offered. Note that the Premium subscription starts since the day the order is placed on Fitbit.com. 

Your understanding is appreciated, hope you can enjoy the Premium features. 

[MikeQ13]

I contacted support about this and it makes absolutely no sense.

I asked them to log a complaint; what sort of preorder bonus is it when the product release is delayed for months and then the "free trial" starts counting since you preorder the product?

Seeing it this way:
Buying the product early punishes you by wasting some of your free trial days. It would've been better if I had bought the product closer to the release/shipping date.

[SilviaFitbit]

@MikeQ13 Welcome to the Fitbit Community. Thanks for the detailed information shared. 

Your feedback is appreciated, be sure that features are implemented and improved based in user's feedback. If you pre-order a Fitbit tracker, you can always contact our Support team, they'll be happy to look for additional updates to you. Since you have previously contacted them, I updated your case details and they'll get back to you. 

Hope this helps.