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How to cancel my Premium subscription?

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‎07-17-2021 05:14 - last edited on ‎07-17-2021 12:49 by Fitbit Moderator

‎07-17-2021 05:14 - last edited on ‎07-17-2021 12:49 by Fitbit Moderator

I have repeatedly requested a cancellation.    Fitbit make it difficult to do this and I am still struggling.  

I am a very unhappy customer and will not buy your products again 

 

Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎07-17-2021 08:30

‎07-17-2021 08:30

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-17-2021 12:51 - last edited on ‎11-01-2024 11:06 by Fitbit Moderator

In response to Odyssey13

‎07-17-2021 12:51 - last edited on ‎11-01-2024 11:06 by Fitbit Moderator

@Odyssey13 Thank you for sharing Support contact information. 

@PJS70 Hi there. Sorry to hear that you're experiencing this. 

If your subscription was purchased through Fitbit.com, follow these steps: 

  1. Go to fitbit.com/home and log in with the email address connected to your Fitbit Premium subscription.
  2. Click the account icon 
     
     
    My Subscriptions.
  3. Click a subscription to expand the details.
    • To cancel your subscription, click Cancel 
       
       Cancel Subscription 
       
       Close. Your subscription status changes to “Cancelled.”
    • To update your payment method, click Update Payment Method 
       
       enter your new payment information 
       
       click Save 
       
       click Close. Your new card is listed under Billing Details.

Hope this helps. 

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