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Premium trial is a lie?

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‎08-11-2023 17:50

‎08-11-2023 17:50

I just bought my second Luxe today (because my first won't stay on anymore 🙄) and in the purchase price it's supposed to include a free six month membership to premium. Except when I try to do it it just wants me to pay since I had a trial with my first Fitbit purchase? So they just lied about actually being part of the price. How is that allowed? Are people not allowed to be repeat customers? I want the trial I paid for.

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‎08-12-2023 05:22

‎08-12-2023 05:22

@Manahus Your best bet is to reach out to Customer Support for assistance if you're having trouble activating Premium. As far as I can tell, the Luxe offer it's for new AND returning Premium customers as long as it is activated within 60 days of device activation. Hopefully Customer Support can get you straightened out.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎08-12-2023 07:02 - edited ‎08-12-2023 07:38

‎08-12-2023 07:02 - edited ‎08-12-2023 07:38

I've just purchased a Charge 5 (previously had a Charge 4).  I cancelled my Premium membership so I could take advantage of the trial with my new tracker.  I received confirmation that the subscription was cancelled but was unable to add Premium trial membership to my order as the system still says it's active.  I'm still trying to sort it out, but you should be able to access a trial with a new tracker.

 

 

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‎08-18-2023 16:33

In response to Wanda_B

‎08-18-2023 16:33

Just tried to purchase a new charge 5. Won't let me add the one year premium and service contract for 39.95. I have one month to go until my premium renews. This is BS should not be that hard for a repeat customer. I was going to cancel my current subscription when the new Charge 5 arrived then activate the 1 year premium. If these offers are only for new customers it should be CLEARLY stated. 

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