Premium trial offer not available

[NikhilSK]

Hi,

I bought charge 4 two weeks ago. Initially I saw free 3-months premium trial available. I wanted to start it after getting used to the tracker. Now I don't see that option. Only option available is to purchase subscription at 60% discount. 

Can you please tell me how can I activate the free 3-months trial first?

Moderator Edit: Clarified subject

[SilviaFitbit · Accepted solution]

@NikhilSK A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the troubleshooting tried and the details mentioned. Since the Premium trial is no longer visible please log out from the app, force quit it and log back in. Also please confirm that the latest Fitbit app version is installed on your phone. 

Let me know how it goes. I'll be around if you have any additional questions. 

[NikhilSK]

Hi @SilviaFitbit,

I tried you suggestions. Even tried reinstalling app. It didn't help. Still it shows only paid options. Is there any other workaround?

Can I activate it from website?

[SilviaFitbit]

@NikhilSK Thank you for getting back. I appreciate the troubleshooting performed. 

Since this option isn't appearing, I've shared your post with our Support team and they mentioned you already have a case with them please continue the communication through email, they'll be happy to assist. 

Have a great weekend. 

[Jazzellemf]

I’ve tried everything you said and the free one year premium button in the app doesn’t work for me .

[SilviaFitbit]

@Jazzellemf A warm welcome to the Fitbit Community. Thanks for the troubleshooting tried prior to posting. 

Please provide me with more details about what you're seeing when activating your 1 year Premium trial. Keep in mind that your Inspire 2 needs to be set up to your account in order to activate it. 

Looking forward to hearing back from you. 

[Jazzellemf]

the button just keeps loading 

[Jazzellemf]

https://share.icloud.com/photos/0CwpiDxvC0xBldPjxckufZUyw 

[SilviaFitbit]

@Jazzellemf Thank you for getting back.

Please let me know the phone model and OS installed and attach a screenshot of what you're seeing to your next reply, follow these instructions to attach it . 

Let me know how it goes.