help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Premium trial offer

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2023 02:49

‎04-26-2023 02:49

In March 2023 I “subscribed” to the offer of 3 month free trial to Premium.  I then discovered I had been “subscribed” to an annual membership and the fee of £79.99 had been taken out of my bank account.  I have tried to cancel via my apple account and Fitbit but without success.  It appears I was scammed by Fitbit into taking out an annual subscription.  I have reported to Apple but no response.  Has anyone else had this problem and is there anything else I can do? 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-26-2023 05:11

‎04-26-2023 05:11

Hi, @Jaybird32 , I would recommend getting in touch with Fitbit Customer Support on Contact.Fitbit.com .  They will be able to advise you.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎04-26-2023 05:44

In response to Julia_G

‎04-26-2023 05:44

Thanks Julia.  Will give it a try.

 

Best Answer
0 Votes