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Premium trial

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‎02-05-2022 04:51

‎02-05-2022 04:51

Hi, I broke the screen on my fitbit sense a few months after buying it so my husband bought me another one for Christmas and it said that it came with the free 6 month trial. However after cancelling my premium I am not allowed the trial as I have had one before? This is an incentive to buy the sense and its a new device so why can't I have the 6 months free? This is the 2nd sense that I have bought in10 months

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‎02-05-2022 05:20 - edited ‎02-05-2022 05:21

‎02-05-2022 05:20 - edited ‎02-05-2022 05:21

Welcome to the Fitbit community.

 

Trials are for new users (email addresses) and not for every new device.

https://www.fitbit.com/global/us/products/services/premium 

Screenshot_20220205-081653.png

See the ** notation.

 

It's not different than, for example, a TV says free Netflix trial on purchase. If you have already had a trial with that email address, you can't get the trial. After cancelling the Premium, you should still have the trial until the end of the 6-months.

 

Screenshot_20220205-081955.png

I cancelled my premium, for now, and I'm still good until June 30th.

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