help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Premium

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2022 17:52

‎06-03-2022 17:52

I recently switched from monthly payment to annual payment through Apple. Payment was made May 30, but I no longer get premium benefits in the app. Why?

Best Answer
0 Votes
1 REPLY 1

‎06-03-2022 18:21

‎06-03-2022 18:21

Hello @cincindee 

Fitbit Customer Service is the best source of information concerning your premium account and payment status. You can contact them here: https://myhelp.fitbit.com/s/support?language=en_US I think calling them directly or live chat as your best way of communicating with them .

😃 I’m sure they can definitely sort things out for you. I hope pointing you in the right direction provided you an answer to your question. 

Best Answer