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Questions about subscribing to Premium

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‎05-12-2020 15:00 - last edited on ‎05-13-2020 11:50 by Fitbit Moderator

‎05-12-2020 15:00 - last edited on ‎05-13-2020 11:50 by Fitbit Moderator

I am trying to sign up for the 90 day free trial of fitbit premium. I  live in Canada and was offered this with my new Versa 2. However when I go to sign up for premium it charges me the annual fee. I am unsure if this will be charged right away and I am not getting 90 days free? Or maybe it will be charged after the 90 days if I don't cancel? Also when I scroll down and look at small print it says US only so maybe being in Canada I can't get this offer? I really want to try it but don't want to end up paying for it if I then don't like it. 

 

Moderator edit: Updated subject for clarity 

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‎05-13-2020 11:49

‎05-13-2020 11:49

@naomievans A warm welcome to the Community. I'll be happy to clarify your inquiry about subscribing to Fitbit Premium. 

 

I appreciate the details mentioned. Fitbit Premium is accessible for anyone new to the service and that hasn't subscribed to any trial before. This service is available in English only worldwide. 

 

When you try to subscribe, you'll have the chance to choose between 1 year or monthly subscription. This means that once the 90-day trial ends, you'll be charged with the fee that you chose, either monthly or yearly. However, if you cancel before the 90-day trial, you won't be charged. 

 

I'll be around if you have any additional questions. 

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