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Reset Inspire 2 and now Premium stopped displaying

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‎10-19-2021 13:28 - last edited on ‎10-20-2021 10:45 by Fitbit Moderator

‎10-19-2021 13:28 - last edited on ‎10-20-2021 10:45 by Fitbit Moderator

I reset my inspire 2 and now I don’t have the one year trial of premium service.  How do I get it back?

 

Moderator Edit: Clarified subject

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‎10-20-2021 10:49

‎10-20-2021 10:49

@jsszing Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I moved your post to this board, in an effort to keep the forums organized. 

 

It's odd what you experienced. May I know if you're logged into the same account that you were before resetting the Inspire 2? If you're in the correct Fitbit account, let's try restoring your purchases by doing the following: 

 

  1. In the Fitbit app, tap the Today tab 
     
     
     
     your profile picture.
  2. Scroll down and tap Account Settings 
     
     Restore Your Purchases 
     
     OK.

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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3 REPLIES 3

‎10-20-2021 10:49

‎10-20-2021 10:49

@jsszing Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I moved your post to this board, in an effort to keep the forums organized. 

 

It's odd what you experienced. May I know if you're logged into the same account that you were before resetting the Inspire 2? If you're in the correct Fitbit account, let's try restoring your purchases by doing the following: 

 

  1. In the Fitbit app, tap the Today tab 
     
     
     
     your profile picture.
  2. Scroll down and tap Account Settings 
     
     Restore Your Purchases 
     
     OK.

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-20-2021 11:18

In response to SilviaFitbit

‎10-20-2021 11:18

Thanks so much!  It worked.

 

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‎10-21-2021 15:18

In response to jsszing

‎10-21-2021 15:18

@jsszing Glad to hear that after performing the troubleshooting mentioned above, it sorted it out. 

 

I'd like to invite you to the Health & Wellness boards, you'll find tips about Get Moving, Healthy Eating and more. 

 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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