Sense Premium offer isn't available to me

[JC2525]

Bought a Fitbit Sense from Amazon after choosing over Apple. Was a replacement for an old Charge 3 HR that couldn't pass the swimming pool test. The advertised free 6-month Premium offer is not available to me in my app. Called and chatted with Fitbit and always get "someone will contact you by email". Nearing a week of waiting and ready to return the Sense to Amazon. Would appreciate assistance from Fitbit, since my first inclination for replacing my inoperable Fitbit Charge is to stay with Fitbit.  Hope that someone from Fitbit will view this post.  Thank you.

Moderator Edit: Clarified subject and updated label

[Clove6060 · Accepted solution]

Here is a thread that talks about it. Not endorsing the validity of it. 

You can also type in “Fitbit Premium” in the search box and you will be taken to the Fitbit Premium 

section of the community. You’ll find quite a few posts on the matter. Good luck!  

[JC2525]

Thank you, very much. Was able to resolve my issue, with your guidance.

Again, thank you!

[Clove6060]

Excellent!

[LizzyFitbit]

Welcome to the Community, @JC2525. Thanks for stopping by to help our new member, @Clove6060.

@JC2525 I've moved your post to the Premium board. Thanks for bringing this to our attention, and for your efforts while contacting our Support team. I understand where you're coming from and I'm sorry for their delayed reply. Every feedback shared in the forums helps us to evaluate our procedures and improve our services, rest assured your comments won't go unnoticed.

Although I'm glad you were able to resolve this situation, I'd like to forward your post to our team so they can work on your case and help you out with this matter. Due to recent events affecting our operations there might be a delay in their reply; however, your case is in good hands and they'll get in touch with you soon.

See you around.