Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep heart rate graph inaccurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

Hi

 

there's a fault in the sleep heart rate graph.  When you click on the spikes on the graph, the figure shown does not reflect where the top of the spike sits -eg spike up over 91, click on the phone screen = 60 something.  I noticed this during my trial period of premium but then forgot, signed up again, and rapidly cancelled subscription since I didn't want to be paying for (another) faulty item.  There's enough trouble just trying to log food and water in the app, never mind actually PAYING for a feature which is inaccurate.  

 

Much as this product has helped me in four years, the reliability of the app has always been absolutely shocking. 

Best Answer
2 REPLIES 2

Screenshot_20200109-214657_Fitbit.jpg

 

Best Answer
0 Votes

Hey! Hope you’re doing well


I realise this is quite a late response but I was on here looking for something else to do with the sleep graph and noticed your post!

 

Try sliding your finger across the screen - in this mode, the display shows a minute by minute HR, so when you slide across the screen it’ll change which minute you’re looking at. To me, it looks like you’re selecting the line or two after the spike on your screenshot, as the bottom of the bubble doesn’t quite line up with the spike. I could be wrong, but hopefully this solves your problem!

Best Answer