Sleep stages should not be restricted to Premium users

[ashrobertsdrago]

Yesterday, the ability to view sleep stages was moved to premium membership. Sleep stages were the only feature I actually viewed daily, but also the only premium feature I would use. I'm not going to pay $9.99/month just to use a single feature that was the main reason I bought a $150 device

Reviewing sleep stages is the single feature I use daily. Everything else is really only useful to me in aggregate, but every morning, the first thing I do is check my sleep.

Moderator Edit: Updated label

[Astone803]

For many years now I have owned and used these products. I have gifted them and recommended them over and over. I've even taken part in their research before. There have been little hiccups in the past and changes that I didn't like but through it all there was usually some notice or an answer to be found somewhere.

I have done all the downloading and restarting and still nothing since October 23rd, well, nothing except losing time on my Sense that I can't fix. I wear this thing constantly for part of a long term health study and I hate going to another device and having the gap of missing info there but I am also getting ready to do some traveling and I have to have something working and dependable on my wrist.

If they could simply let us know "honestly" when this will be fixed, I would possibly wait it out, but when they aren't even sending out emails, posts or anything it tells me that 1. they don't have a clue what they screwed up, and/or 2. they don't give a **ahem**. It's a shame when a good brand stops being good. I'll miss my Fitbit, but once I spend a dollar on something else, it'll all be history.

Thanks for the tidbits left about the Galaxy product. I guess good ol' Samsung will save the day.

[Johnl2075]

I have same problem. I've used fitbit for over 15 years now. As I get older I rely more on the Sleep App to help control my health and fitness. Two days ago (Sunday 3 Nov) they changed the Sleep diagnostics and no longer give the split of sleep into the various categories. Not sure what has caused this but it's very annoying. I'm going to have to switch to my Apple watch. Very sad.

[fit-tracker-ddt]

Agree with the other commenters.   The sleep tracker is the only reason I purchased use the fitbit.  I've recommended and bought the fitbit for others in my personal network for this feature.

With the loss of this feature, its now a useless device for me and will no longer be used.  It feels dishonest and unethical to remove functionality from this device that previously was sold with.

It's simply not reasonable to now pay an additional $120/year to use the sleep tracking features that came with the device.

[Johnl2075]

You have to remember that Google bought Fitbit recently so some small guy in Marketing there needs to make his financial goals hence the change. Doesn't care about the "clients"

[fit-tracker-ddt]

the content for non-premium sleep was restored yesterday.  It now correctly displays the stages of Awake, REM, Light and Deep.  It also returned the composite "Sleep score".    Its still missing from yesterday's session, but today's sleep session displays correctly.

Same version of the app 4.29 (42929025) so I suspect the display render content is loaded from Fitbits servers not built in to the app.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for bringing this to my attention, and sharing your thoughts on this matter. Before anything else, let me clarify that your sleep information including sleep stages and scores are available to all our members for free. The only sleep feature locked in Premium is your sleep score breakdown and the analysis of your sleeping heart rate.

While I'm glad that some of you were able to see this information, I understand your concern and appreciate your feedback as it'll help us to improve your experience with Fitbit. In case your sleep stages aren't generated correctly, I'd recommend this help article which factors impact this data.

[Johnl2075]

Dear Liz,

Thanks for your prompt response and for restoring the sleep analyses on Fitbit which were locked out of here in Australia on 31 October.

It's good to see a company respond to valid complaints concerning changes to services which were in place when we purchased your product.

Well done !

All the best, John