Sleeping Heart Rate and Restlessness

[kyungmee]

I've had a Fitbit since 2015 and just recently purchased the Versa 2 to track basic things. I just realized that now we are being charged to get our SHR and Restlessness report. Previously, we didn't have to pay for the Restlessness report. I can't recall if the SHR was in the previous versions but I am pretty disappointed that it doesn't show the number of times I was "restless".

Any chance of them releasing this? Maybe if users want to get a deeper report into their restlessness they can pay more for it but to take away something that used to be there previously for free for years is disappointing to me. 

[SilviaFitbit · Accepted solution]

@kyungmee It's nice to see you on the Community. Thanks for taking the time to post in the forums. 

I'll be happy to clarify the additional sleep information that you'll get if your subscribe to Premium. Please check below the data that's Premium and the data that's free on the Fitbit app: 

	Premium subscription	Free in the Fitbit app
Sleep schedule	✓	✓
Quality: Deep & REM sleep stages	✓	✓
Analysis of sleep stages	✓	✓
Duration: Time asleep and awake	✓	✓
Analysis of sleep duration	✓
Restoration: Sleeping heart rate & restlessness	✓
Analysis of sleeping heart rate & restlessness	✓

You still have access to the sleep stages information but the sleeping heart and restlessness analysis is part of Premium. 

I'll be around if you have any additional questions. 

[kyungmee]

Thank you for getting back to me! I wish the restlessness was free as it was a few years ago but I guess it is not anymore! 

[SilviaFitbit]

@kyungmee Thanks for getting back. I apologize for the delayed in my reply. 

Just to clarify this, all Fitbit users will continue to have access to their time asleep, sleep schedule, sleep quality details, as well as weekly hours slept compared to their sleep schedule. Additionally, all Fitbit users with a device capable of heart-rate tracking will also see their sleep stages and sleep score.

Premium members will see all of the above, and also receive a deeper analysis of how their sleep score is calculated. This deeper analysis includes visibility into sub-scores for time asleep, deep and REM sleep stages, and restoration details, which provides analysis of your sleeping heart rate and time spent tossing and turning.

Catch you later! 😀