help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stolen fitbit and premium

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-31-2022 23:41

‎03-31-2022 23:41

Hii fitbit! First of all I was wondering if there is another way of communicating with you guys since this is not really efficient for me.
And secondly I was wondering if I could have my money back for the premium payment. Sadly enough my fitbit and other belongings got stolen, and actually has not been used for a while (I assume), since my account has not been updated since 28th of january. Since I have no budget to buy a new fitbit, I am also not able to use the service sadly. So I hope that there is a way that I could get my money back form the premium payment that went through only 2 days ago. Hope to hear from you soon,

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-01-2022 05:56

‎04-01-2022 05:56

Hi @Questonplease  these are the community forums and you'd want to get with customer support. Generally you can cancel Premium, but there is usually no refund of the money paid for it.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎04-05-2022 07:32 - edited ‎04-05-2022 07:34

In response to Odyssey13

‎04-05-2022 07:32 - edited ‎04-05-2022 07:34

@Questonplease have you contacted support? As @Odyssey13 says, we are a community of fitbit users and at best can tell you what should happen. 

 

As for cancelling Fitbit Premium, the way to cancel will depend on how you are paying for it. Are you paying by the month, or paid for the year? 

Pay by your app store or through the fitbit app? Maybe a credit card or Google pay. 

 

I'm not sure how the fitbit was stolen, would it be possible to use insurance? 

Best Answer