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Subscribed to a second trial and was charged

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‎08-31-2020 05:48 - last edited on ‎09-01-2020 11:46 by Fitbit Moderator

‎08-31-2020 05:48 - last edited on ‎09-01-2020 11:46 by Fitbit Moderator

I had already tried the 90-day free trial, but last week I got a notification from the app saying that they were offering the free trial again, so I decided to sign up to give it another try, however I was immediately charged for the purchase. I started a chat with customer service and they said that we're only eligible for the trial once and after that every purchase is charged BUT the notification clearly said that they had allowed for another trial period. Has anyone else been offered a second try and also been charged for it? 

 

Moderator Edit: Clarified subject

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‎09-01-2020 11:44 - last edited on ‎11-04-2024 16:53 by Fitbit Moderator

‎09-01-2020 11:44 - last edited on ‎11-04-2024 16:53 by Fitbit Moderator

@LaisG A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate that you mentioned that the notification said that you were allowed to get another free trial. We apologize for the misunderstanding, your feedback and comments help us to continue improving our services offered. 

The 90-day free trial is available to anyone new to Fitbit Premium, learn more about it by checking this article.

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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