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Subscription refund after free trial ended.

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‎03-02-2021 06:13 - last edited on ‎03-03-2021 12:45 by Fitbit Moderator

‎03-02-2021 06:13 - last edited on ‎03-03-2021 12:45 by Fitbit Moderator

The only reason i took the free trial was it said explicit that there is a warning 7 days before auto renewal. Today you and google (i don`t know if you already merged) charged me the full price of the suscription without a warning. Google won`t refound me. 

 

Moderator Edit: Clarified subject

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‎03-03-2021 12:48

‎03-03-2021 12:48

@nivaa Hi there. 

 

Thank you for your feedback, be sure that your comments won't be unnoticed. Fitbit subscriptions are non-refundable, learn more about it by checking the Fitbit Warranty. 

 

See you around. 

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‎03-03-2021 12:54

In response to SilviaFitbit

‎03-03-2021 12:54

i know the policies, from fitbit and from google. The point is not i don't
want it anymore, the point is you said (in the trial inscription) you will
alert me 7 days before the auto renewal. It didn't happened and you charged
me without noticing me. That's looks like misleading advertising to me.
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