Subscription to Premium auto-renewed

[HankFi]

I didn't realize that I had a premium subscription until I noticed a $83.19 charge on my credit card from less than two weeks ago.  I contacted support to cancel the premium subscription and have them refund the charge since I didn't authorize it.  Support refused to refund.  They cancelled premium, and said I would have it for the next year, but would not refund the charge.  This is extremely poor business.  There are a lot of options out there now other than Fitbit ripoff.

Moderator Edit: Clarified subject 

[backtowork]

My subscription was directly through Fitbit

[TrishDB]

Many of us have and the app store tells us to contact YOU... it's a big circle with no resolution

scam

[HankFi]

My option is to try to get satisfaction from Fitbit, they are the ones that
charged my card without letting me know the amount or that it was going to
be done.

[Rajuks]

Due to the mandatory purchase, the credit card debit authority is provided
to get a premium facility. There must not get such authority in the case of
only premium trial cases.

I am afraid in such cases in the days to come and the new customers.

[Aminatta]

I've been a FitBit owner since 2016 and this will be my last Fitbit. I bought a new Sense and a Versa after my last Fitbit was recalled. I didn't even realise it came with Premium until I saw the charge on my credit card statement. Just like you. I looked everywhere on the App to see how to cancel it, only to find that the company make it impossible to do so. I then contacted FitBit helpdesk and was told they would only cancel it going forward but not refund. I have raised a complaint with Amex. I also sent Amex multiple screenshots of similar complaints from other Fitbit customers. I don't except Fitbit to do the honorable thing, but at least it should stop them trying to charge me next year. When this Fitbit fails - as, to be frank, they all have - I'm buying an Apple. It is a remarkably shortsighted policy. 

[Serpent]

Dispute the credit card charge, if we all go that way they probably will learn sooner or later...

I was just being charged for a full  premium subscription renwal and before that in a mail they told me the renewal was going to be free (I was given 1 year premium for free as a Ionic user...).

When I reached out to them they told me "the mail was referring to the previous renewal, not the current one"... no words...

I have been a fitbit user since ever and I always put up with their faulty products (I don't know how many times I replaced them) but at least their support was nice, Now that's no longer the case,

[Yu270050]

Absolute horse crap.  Not sure why common sense doesn't come into play.  If I cancel a subscription doesn't that mean that I don't want it?  Yes I realize I was 2 days over due in cancelling the subscription..........but if Fitbit can send me emails everytime my battery is low, not sure why they cant send an email saying the free premium subscription is ending and will be charged for a year.  Also this collaboration with Google is troubling to me, as fitbit used my credit card info stored in my google account through Google Play to re-up this Premium membership for the year.  

I definitely feel SCAMMED by Fitbit............Im DONE with Fitbit!!!!  

[EstuardoFitbit]

Hi everyone, I hope you're doing well. 

Thank you for providing additional details, I am sorry for the inconvenience you have faced. I understand your perspective, and since some of you have already created a case, I have shared your posts with our support team. They will have access to this additional information and assist you with your issue. We value your feedback and kindly request that follow up your email case if you have any further inquiries.

[HankFi]

This matter shouldn't take this long to correct!

[Aminatta]

FitBit have mailed me to say they are giving me a refund. I'll let people know if it transpires.

[Aminatta]

Yes, I have my money back! I raised a dispute through Amex. I don't know if it was that or my complaint on this site, but the money has been refunded. So they can do it. I hope they do so for all of you. 

[Serpent]

Same here!

[backtowork]

I received my money back as well. I dealt directly with Fitbit. 

[Aminatta]

That’s good to hear. I tried that at first but Fitbit refused. They have since changed their position, it would appear.

[EstuardoFitbit]

Hey everyone!

I'm so glad to hear that the update we provided helped sort out the inconvenience you were facing. We're always on the lookout for ways to improve, so please keep the feedback coming! Your input is super valuable to us, and we appreciate you taking the time to share it with us.

Thanks for understanding, and we're here for you if you need anything else.

[trixygirl49]

I am back to report that perseverance is needed, I have received the refund that I demanded I was due.  After making the first phone call and receiving the "It's our policy, no refund".  I stated that I received no notice of renewal and I was going to get my refund and to please transfer me to the next level to present my case.  They said they would file a claim for me.  I then called 2 more times and a day later got an email that they were going to refund my money.  I have now received the refund.  

[HankFi]

Can you share the phone number you called?

[backtowork]

I used their online chat

[EstuardoFitbit]

Hi @HankFi, is good to see you around and thanks @trixygirl49 @backtowork, for sharing your experience. 

For those who need it, I would like to share our "Get Support" page, where you can find our contact number depending on your country of residence.

[oakhk]

I was ironic user too. My ironic was deactivate years ago. Today i have same problem on fitbit charged me HKD$628 for renewal premium subscription. I don't know when they active the premium subscription. There is no email record said i have premium subscription. Only 1 email say offer 1 year subscription for new member. Don't know why will charges me😅‌ i was contacted Taiwan customer service today but they refused to refund it. And i can't check my account detail even changed different pc/mobile/ location/wifi/4G/5G still can't check.