help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to Subscribe to Fitbit Premium using family payment method

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2020 10:32

‎10-15-2020 10:32

I am unable to subscribe to Fitbit Premium using my family payment method and when using Paypal, it is asking for my husband's Google password to complete the transaction. I have uninstalled, deleted the data, deleted the app from his library in the play store and installed it using my account and still it asks the same. I am the family manager for our account. What is the deal?

Best Answer
2 REPLIES 2

‎10-16-2020 20:32

‎10-16-2020 20:32

As your fellow Fitbit user, I'm not sure what the deal is. 

You might want to ask Fitbit support. 

 

I'm also going to move this thread to the premium board maybe another premium user will have an answer. 

Best Answer
0 Votes

‎10-17-2020 11:16 - last edited on ‎12-12-2024 05:18 by Fitbit Moderator

In response to Rich_Laue

‎10-17-2020 11:16 - last edited on ‎12-12-2024 05:18 by Fitbit Moderator

@Catso88 A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

@Rich_Laue Thank you for moving the post to the Premium board. 

I appreciate the detailed information shared. When subscribing through the Fitbit app a valid payment method is required and the only way to enter a payment is by either using Google or App Store. If you're in the US, Canada or UK you could purchase your subscription from the Fitbit Store. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes