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Unable to access Fitbit Premium

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‎10-02-2020 09:16 - last edited on ‎10-03-2020 11:12 by Fitbit Moderator

‎10-02-2020 09:16 - last edited on ‎10-03-2020 11:12 by Fitbit Moderator

I signed up for a free trial of premium but can't use any of the features. Every time I try to click on a premium feature the app tells me I have to sign up for premium but when I attempt to sign up again it tells me I've already signed up for premium. I've already trying logging out and back in and uninstalling and reinstalling the app

 

Moderator Edit: Clarified subject

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‎10-02-2020 14:44

‎10-02-2020 14:44

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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