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Unable to activate 3 month premium trial

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‎03-26-2020 00:13 - last edited on ‎04-23-2020 12:40 by Fitbit Moderator

‎03-26-2020 00:13 - last edited on ‎04-23-2020 12:40 by Fitbit Moderator

I have been offered three months premium but when I select "premium" I get a message "payment authorisation failure" 

 

Moderator edit: Updated subject for clarity 

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‎04-23-2020 12:42

‎04-23-2020 12:42

@Jjoned It's nice to see you on the Community. Sorry for the delayed reply. 

 

Thanks for sharing the message you were receiving when trying to activate the 3 month Premium trial. I've shared your post with our Support team and they've mentioned they were able to resolved your case. 

 

Don't hesitate to get back if you have any additional questions. 

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