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Unable to activate the Premium trial from the app

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‎12-26-2020 18:45 - last edited on ‎01-08-2021 11:46 by Fitbit Moderator

‎12-26-2020 18:45 - last edited on ‎01-08-2021 11:46 by Fitbit Moderator

hi team, 

I have a inspire hr (about 5 weeks now). Went to activate my premium trial that but after I enter my details it says I'll be billed as of today not in 90 days. 

I haven't used premium before but have clicked the link to the trial before and not completed due to time constraints. 

I have tried logging out and logging back into the app and tried forcing a stop. 

Thanks for your help. 

 

Moderator Edit: Clarified subject

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‎01-08-2021 11:46

‎01-08-2021 11:46

@Lexena A warm welcome to the Fitbit Community. 

 

Thanks for the details mentioned and the troubleshooting tried prior to posting. If the Premium trial isn't showing in the Fitbit app, it's recommended to start the Premium trial from the Fitbit store. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-11-2021 19:27

In response to SilviaFitbit

‎01-11-2021 19:27

Hi Silvia, now resolved - thanks!

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