Unable to log in to Coach.

[Sachi216]

Hi all,

I tried to get into Fitbit Coach but it just keeps coming up with "An unexpected error has occured". This has happened on both my phone and computer. I have already restarted my phone and used the computer to see if I could access it which I cannot.

Is anyone else having this issue? How can I fix it? I searched for a solution but haven't found anything. Thanks! 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Sachi216, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already tried to log in from the app and from the Coach website. At this moment, I would like to ask you for a screenshot of the error you're getting so we can check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[EjCabalu]

Hi. Same problem here. Can't access app via wifi and only through data connection.  Tried re-installing but the error persists. Hope you can help me out.

The error message is "Request failed. Please check your network connection and try again."

My wifi connection is working just fine with my other apps.

Will wait for your feedback. Thanks. 

[Zotch]

Did you ever get a resolution to this issue? I'm having it now.

[YojanaFitbit]

Hi there, @Zotch. Welcome to the Community Forums. Thanks for sharing your inquiry about Fitbit Coach with us. 

Please note the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Przesense]

Hi, 

I've installed FitBit Coach (Windows Store, Win 10) several days and the same error is since the very first login trial. I've got PREMIUM account and cannot utilize it to the full as I mainly use my computer screen while any training.

My opinion is that FitBit server do not responds to app requests, hence it appears as if there was a network error. Is it an API issue or you block an access to the content form certain geographies. This issue should be fixed as ASAP - according to any end user agreement it's a CRITICAL ERROR resulting in impossibility to use application. Or the service is just shut down...

ps. Cannot upload a picture as FitBit forum says "You don't have permission to upload images".

[LZeeW]

Hello @Przesense and welcome to the Community.  Fitbit Coach became part of Premium last year.  The Coach site was shut down.  Please see this thread for more information.