Unable to start the Get Fit program, I get a server error

[Krazybutafly2]

I can’t access the Get Fit program that I’ve already signed up for and I’m unable to add another one. Each time I try to access the program by tapping it on the app, it gives me a Server Error message. All other programs and challenges are working except the Get Fit program for several days now. I’ve already signed out and signed in again and deleted the app and reinstalled it. The app is up to date. Everything else is functioning normally. Any ideas how to fix this issue?

Moderator Edit: Clarified subject

[SilviaFitbit]

@Krazybutafly2 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I appreciate the troubleshooting performed prior to posting. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Hope this helps. 

[Stu991]

That's great saying chat online, then your chat person says the don't have the level access to discuss the ongoing issues.

[Bainser10]

I have the same problem.  It’s been down for a few days now.  Very frustrating.

[SilviaFitbit]

@Stu991 and @Bainser10 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I see where your frustration is coming from. If you haven't tried the following steps, let's try them out: 

- Log out from the Fitbit app 

- Clear the app cache if you have an Android phone 

- Restart your phone 

- Log back in and try to sign into this Guided Program 

If you're still getting this error message, attach a screenshot to your next reply and let me know the phone model and OS installed. 

Hope this helps. 

[Bainser10]

Hi there.  My phone is iPhone 12 Pro and IOS 14.6.  Tried what you suggested and nothing has changed, it still doesn’t work.  I’m replying on my iPhone so can’t attach a screenshot but the error message says…

Server Error - our servers seem to be having some issues. Please try again and if the issue persists, try going for a nice walk while we take care of it.

[Krazybutafly2]

I contacted Fitbit via chat online and got absolutely no where. I even sent a screenshot of the error message as requested. No solutions thus far. 

[Bainser10]

Oh no that’s not good.  Not great when you are paying for something you can’t get.  I hope we get a solution soon or I will cancel my subscription.

[SilviaFitbit]

@Bainser10 and @Krazybutafly2 Thank you for getting back. 

I appreciate that you shared details about your phone model and OS. Your reports have been shared with my team, they will further investigate it, I'll make sure to update the thread as soon as I have updates. Your understanding is appreciated. 

See you around. 

[Flipperh]

I have the same problem. Tried same as described above. Running IOS 14.6 on an IPhone SE. Started the program about 10 days ago and it worked fine for the first couple of days. And now I am not able to access the program or even end it so that it will disappear from my app.
Started beginners running instead and that one works fine. Hope you get it fixed soon. 

[Bainser10]

Oh no, it seems to be an issue for a lot of people.  I hope they find a solution soon. 

[Eileenmq]

I have been unable to use the guided program I am enjoying, “Get Active,” for at least 3 days. Every time I click on the program it sends me an error that says “Server Error - Our server seems to be having some issues. Please try again and if the problem persists, try going for a nice walk while we take care of it.” This is the second time I have had this issue with the guided programs as I first tried the “Intro to Healthy Habits” program and I could not get back in on my last day to finish the program and I wanted to start a new one so I just quit the program. I was midway through this program when it decided to do the same thing. I am very unhappy about this and would like some real assistance. I have checked these forums for similar posts and tried all of the following troubleshooting suggestions: force quit app and restart, log out and log back in, restart phone, delete app and re-download, tried also on my iPad instead of my iPhone 12 mini. No success and no one seems to know how to fix it. If this goes on for too many more days I will probably cancel my subscription rather than continue to be ripped off. Appreciate any help, thank you. 

Moderator edit: format

[SilviaFitbit]

@Bainser10 Thanks for your input. 

@Flipperh Welcome to the Fitbit Community. 

Thanks for the details mentioned. Similar reports have been shared with my team, they will further investigate it, as soon as I have more information, I'll make sure to update the thread. 

See you around. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Eileenmq.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I would like to confirm that this issue has been reported to our team and they are currently investigating it. I am sorry for any trouble, thank you for your patience and understanding. I've merged your post to this thread for more information. 

See you around.

[msemich567]

This has not worked since the week of 07/12.  

[Jac_in_the_Box]

Has this been fixed yet?  I have also been dealing with this since mid July for the Get Active guided program.  It is incredibly frustrating to have to check every day to see if you can access a program you pay for only to have to continually start the program over after one or two days.  Any help is greatly appreciated!

[crdcrdcrd]

I am having this same issue. 

[jessdob26]

It doesn’t look like there’s been any additional updates on this from the FitBit team? I am also experience this issue and it’s extremely frustrating to pay for a product that’s supposed to help you track and get motivated and doesn’t work. What’s the deal?

[msemich567]

I have found it doesn't make it to week 2.  So after week one is done, i delete and then do a new week.  It does last the entire week for me.