Unable to view Premium sleep data

[PollyMa]

I have had Fitbit premium for about two weeks and can not access any of the premium sections on the app. I’m interested in the sleep analytics, but the page just takes for ever to load and then goes back to the app’s home page. I’ve logged out and back I again, this didn’t seem to make a difference.

I have the inspire and latest IOS on iPhone 

Moderator Edit: Clarified subject

[SilviaFitbit]

@PollyMa Hi there. Thanks for the details mentioned and the troubleshooting tried prior to posting. 

Keep in mind that the Premium sleep data will be shown in the sleep tile then you'll get an analysis of sleep duration, sleeping heart rate & restlessness. Please try the following troubleshooting: 

- Log out from the Fitbit app 

- Force quit the app 

- Restart your phone 

- Log back in 

Hope this helps. 

[PollyMa]

Still no working 😞

Kind regards,

Polly Mallender

[SilviaFitbit]

@PollyMa Thank you for getting back. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Have a good week. 

[Br0wn]

that is affecting me here..

Moderator Edit: Word choice 

[SilviaFitbit]

@Br0wn Hi there. Thanks for the details mentioned. 

Please confirm you've tried the troubleshooting mentioned above. 

Hope this helps. 

[Caroline.Wills]

If I remove app and re-install will my data still be there 

[Caroline.Wills]

Also tried the trouble shooting but to no avail