Unauthorized charge on debit card

[Pam1959]

I have talked to several people and was told someone would reach out to me have even talked to Google nobody has got back to me debit card was charged $79.99. Very upset about this I live on social security. 

Moderator edit: format. 

[Odyssey13]

@Pam1959  these are forums where other Fitbit users gather to ask questions or share tips. You'll need to get directly with customer support becasue we can't help you. You check your spam folder in case an email did arrive?

[AndreaFitbit]

Welcome to the Fitbit Community and thanks for sharing your charge query @Pam1959. I moved your post to Premium to keep our community organized.

I checked your case and  your Premium Subscription was cancelled. If you need further assistance, please contact our Support Team.

Thank you for your interaction and advise @Odyssey13.

Keep on visiting the forums. 

[Pam1959]

How about my $79.99 charge to my debit card.Sent via the Samsung Galaxy Note10+, an AT&T 5G Evolution capable smartphone

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @Pam1959.

I understand how frustrating this could be but that decision is not up to me. Please keep in touch with our Support Team for further assistance.

Keep on visiting the forums. 

[Pam1959]

Can you send a link to the support department. Thank you Pam PhillipaSent via the Samsung Galaxy Note10+, an AT&T 5G Evolution capable smartphone

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US