Validation Error, can't log in to account

[NagMatic]

I can't log into Fitbit coach. Keep getting a validation error. I have reset my password but this did not help.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @NagMatic, it's great to see you around.

Thanks for troubleshooting this by yourself and for letting us know about the issue you are experiencing with your Fitbit Coach account.

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 

[Bridgetoneil]

I am having same issue.. thanks!

[Svoll]

I’m having the same problem 

thanks for looking into it 

[AlejandraFitbit]

Hi @Bridgetoneil, great to see you here and @Svoll welcome to the Community.

As mentioned in my previous post, our team is aware of this issue and is working on it. Your patience while they a find a solution will be much appreciated.

Let me know if I can help you with anything else. 

[Cláudia]

I’m having the same issue

Do you have an estimate time frame to fix this?

thanks

[AlejandraFitbit]

Great to see new faces @Cláudia, welcome. While we don't have a timeline for resolution, we will continue to investigate these discrepancies. As mentioned, your patience will be much appreciated.

See you around. 

[Svoll]

Hi

its been 16 days. The error is still there. 

When will this be fixed?