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Versa 2 SE, Fitbit Premium trial keeps loading

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‎08-26-2020 15:38 - last edited on ‎08-27-2020 10:43 by Fitbit Moderator

‎08-26-2020 15:38 - last edited on ‎08-27-2020 10:43 by Fitbit Moderator

I got the Fitbit versa 2 special edition and I’m trying to get my premium trial but it just keeps loading, I’ve been waiting 10 minutes now

 

Moderator Edit: Clarified subject

 

 

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‎08-27-2020 10:41

‎08-27-2020 10:41

@LiviTheGreat A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

 

In order for the free trial to be activated your Versa 2 Special Edition needs to be set up to your account. Once it's set up please check the Discover tab in your Fitbit app and all the Premium features should be unlocked. 

 

If after this you're still not seeing the subscription, log out from the Fitbit app, force quit it and log back in. 

 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

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