help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Website

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-24-2021 07:50

‎11-24-2021 07:50

This is the most infuriating website I have ever dealt with. I got a notice saying that premium couldn’t be renewed due to a credit card error. Ok, no problem. I click the link to update my info and it takes me to “my account” which has no options for updating my payment info. I am well acquainted with websites but could not for the life of me figure out how to update my info. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-24-2021 10:54

‎11-24-2021 10:54

Hi @KA7  see if support can guide you.  https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes