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Wellness Report not being generated

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‎10-31-2024 07:46

‎10-31-2024 07:46

Does anyone know the fix for generating the wellness report? I can request it but after that, no notification or download to my phone. Last time I did this successfully was June this year.

I've already tried logging out, clearing the cache, reinstalling the app with no success.

I've a Pixel 8 running the latest version of Android.

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21 REPLIES 21

‎01-24-2025 09:59

In response to LizzyFitbit

‎01-24-2025 09:59

Lizzy,

I just wanted to advise that the 7th case number has been issued with
confirmation from Cam that this has been elevated.

I would think Fitbit/Google would have the capability to fix the bug they
acknowledged back in November so I can download my Wellness report.

I have been a premium member for over 4 years and expect Fitbit would have
resources to fix the bugs they developed.
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‎02-07-2025 14:24

In response to LizzyFitbit

‎02-07-2025 14:24

Lizzy,

This is to advise with v4.35 the wellness report can still not be generated.  Additionally I was able to get confirmation again that there is no one on the support team that can connect with developers.  This issue began in Early November with firmware 4.28 and still is not resolved over 90 days later with v 4.35.  Is there anyone in Google who is accountable?

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